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SHIPPING & RETURNS

SHIPPING POLICY

Shipping Policy

 

Our Shipping Policy was last updated on 16/02/2024

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Interpretation

 

The words of which the initial letter is capitalised have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

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Definitions

 

For the purposes of this Disclaimer:

 

  • "Company" (referred to as either "the Company", "We", "Us" or "Our" in this Disclaimer) refers to Stay Low Move Fast

  • "Goods" refers to the items offered for sale on the Service.

  • "Orders" means a request by You to purchase Goods from Us.

  • "Service" refers to the Website.

  • "Website" refers to Stay Low Move Fast, accessible from staylowmovefast.co.uk

  • "You" means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

 

Thank you for visiting and shopping at Stay Low Move Fast. The following terms and conditions constitute our Shipping Policy. This Shipping was generated by TermsFeed Shipping Policy Generator.

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Shipment processing times

 

All Orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

 

If We are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of Your Order, We will contact You via email or telephone.

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Patches take the longest. These are made to order and can take up to 2 weeks to deliver. 

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Shipping rates & delivery estimates

 

Shipping charges for Your Orders will be calculated and displayed at checkout. 

For UK customers orders should be delivered within 2-3 business days. For outside the UK 3-14 business days.

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Delivery delays can occasionally occur.

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Shipment confirmation & Order tracking

 

You will receive a Shipment Confirmation Email once Your Order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

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Customs, Duties and Taxes

 

Stay Low Move Fast is not responsible for any customs and taxes applied to Your Order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes)

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Damages

 

Please contact us as soon as possible to report any items that have arrived damaged.

 

Contact Us

 

If you have any questions about this Shipping Policy, You can contact Us:

 

  • By visiting this page on our website: staylowmovefast.co.uk

​​RETURN & EXCHANGE POLICY​

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

We can not accept returns for 'made to order' items unless the item is faulty or damaged.

To start a return, you can contact us at slmfsupport@staylowmovefast.co.uk. If your return is accepted, we will send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at slmfsupport@staylowmovefast.co.uk


Damages and issues


Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items


Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

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Item Lost
If you believe your item is lost in the post please contact us slmfsupport@staylowmovefast.co.uk

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Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

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Cancellations 
If you need to cancel your order for what ever reason you must inform us immediately. Once the order has been processed and shipped we are unable to then cancel it. You will have to wait until you have received the item before sending it back for a refund.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

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